If you have subscribed to bug 439448 you probably be wondering about the effectiveness or even usefulness of bug reporting.
It is a serious usability bug, present on a LTS release, and one year after being reported is not yet clear if it's Ubuntu specific, or the exact component causing the bug. Because it affects many, mostly non experienced users, those more than 300 comments on the bug are mostly wild guesses about causes and workarounds, digging them to find relevant information will be an expensive and futile exercise.
Do you believe that subscribing Canonical's desktop support services would help in cases like this?
If the company can win where the community fails, maybe we can setup a community economical effort to get company paid support.